Community Care Licensing (CCL) Complaints: An Overview for Advocates

The Community Care Licensing Division (CCLD) of the California Department of Social Services (CDSS) is responsible for licensing children’s community care facilities and for enforcing the licensing standards for these facilities. The CCLD is also responsible for facility oversight and investigating complaints alleging noncompliance with licensing standards. Anyone can file a licensing complaint with CCLD if a licensed children’s residential facility has violated the state laws and regulations that govern it. This resource provides an overview about Community Care Licensing complaints, including what they are, how to make one, the process of the investigation, and potential outcomes.

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